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Support - EL-IOT

What is an alarm delay?

An alarm delay can be set for a high, low or pre-alarm, and is the number of readings your logging device will wait after the alarm threshold is reached before activating the alarm. The delay count resets as soon as the reading goes back within the threshold. A good example of using an alarm delay is inside a fridge when you don’t want the alarm to activate every time the door is opened.

What is alarm hold?

Normally, if an alarm is activated it automatically deactivates as soon as the readings go back within the threshold. Setting alarm hold means the alarm stays active even when readings return to normal, so you can see that a problem occurred even if it is now OK.

Where can I download the EasyLog Cloud app?

Click this link and choose either the App Store or Google Play to download the EasyLog Cloud app: 

https://www.lascarelectronics.com/software/easylog-software/easylog-wifi

Will I lose any data if my WiFi network goes down?

If your EL-IOT loses its connection to the WiFi network, it will carry on logging data, and as soon as the connection is restored the data will be automatically uploaded to the Cloud.

Which Android version I can use with my EL-IOT?

EL-IOT is not supported by Android 4.4 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app.

Which iOS version I can use with my EL-IOT?

EL-IOT is not supported by iOS 12 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app.

When will my EL-IOT firmware update start?

Once the new EL-IOT firmware update has been selected, the update will begin on the next Cloud sync.

Why is 'low battery' showing on the Cloud when the power supply is being used?

A 'low battery' message is shown whilst the power supply is in use. When batteries are used instead of the power supply, the battery icon will accurately display the battery life.

How can I purchase a smart probe for my EL-IOT?

Smart probes will be purchased as a package with EL-IOT.

How can I purchase the EL-IOT magnetic wall mount?

Please see the accessories linked on the EL-IOT webpage or alternatively, search for 'EL-IOT WALL BRACKET' at www.lascarelectronics.com.

How often should my EL-IOT be calibrated?

We recommend you send your EL-IOT for calibration on an annual basis, but you can do this more frequently if you prefer.

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