Support - MOTE Data Loggers

How do I force a transmission from my MOTE device?

To force a transmission from the MOTE press and hold the main button on the front of the device for two seconds. This should be confirmed by a second beep.

If I have a power cut or my WiFi network stops working, will I lose any of the data from my MOTE?

No, even if your WiFi network has failed, the device will continue logging at the sample rate that you have set. When your WiFi network is restored, the device will automatically sync data to the Cloud. No data is lost.

How can I reset my MOTE device?

To Reset a MOTE device you will have to unscrew the back and remove it to expose the battery bay of the device. Then you will need a paperclip or a pen to press the black reset button located centrally within the compartment. One press and release of this button will reset the device, this is confirmed by a two beep signal once the button has been released. The device will retain all settings but will lose any data that had not been transferred to the EasyLog™ Cloud. It will continue to be connected to the account it was set-up with and will simply start a new recording session.

If necessary, a full factory reset can also be performed by holding the button for 10 seconds until you hear a two beep signal that repeats until the reset button is released. Doing this will return the device to the factory state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or EasyLog™ Cloud account. IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR EASYLOG™CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.

How do I turn my MOTE device off?

The device will remain on permanently unless the battery runs out.

My MOTE device will not connect to the wireless network, what can I do?

You can try any or all of these steps to help with this problem

1) Check that the password being entered is correct.

2) Check if 802.11b is enabled on the access point or router.

3) Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.

4) Check that your network has an internet connection.

5) Check that the device is in range of the router.

6) Check to see if the router has the latest firmware.

7) If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.

8) Check that DHCP service is running. This allows the device to be allocated an IP Address. Normally, the DHCP service runs in either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices; if not, then extend the range.

9) If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.

10) If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.

11) Make sure that the SSID name does not contain spaces.

Will the MOTE device work with a VPN (Virtual Private Network)?

This is technically possible, provided that the VPN can allow the device internet access via TCP port 14354.

If my MOTE device's battery runs out, will I lose all of my data?

The device will not take readings when there is no power but all readings it has taken prior to the loss of power will be synchronised. Once the batteries have been replaced, the device will reconnect to the EasyLog™ Cloud, start a new recording session, and continue recording.

You must set suitable sample and transmission rates as these will affect your battery life.

If I have a power outage, will I lose any of the data logged by my MOTE?

As the device is powered by battery, the device will always continue recording at the sample rate you have set. If a power outage occurs, the device will continue to attempt to connect to your network until power returns and the access point or router becomes available again. The device then synchronises all remaining data with the EasyLog™ Cloud. No data is lost.

How do I change the batteries in my MOTE device?

Your MOTE data logger is provided with 4 x 1.5V AA cells already installed.  To change the batteries, you will need to unscrew the two screws of the battery cover.  For a diagram, please refer to your Quick Start Guide, which is also available from the product's page on our website. 

Can I permanently power my MOTE device?

Yes you can.  A mains power adapter for the device is sold separately.

How do I update my MOTE device?

The MOTE can be updated via the device page on www.Easylogcloud.com via either the device cell or from the Burger menu located at the top right of the devices page.

If you have an update pending a yellow warning triangle will appear in the device cell. Clicking this will open up a pop up with information on the pending firmware update and give you the option to install an over the air firmware update.

Alternatively multiple devices can be updated via the burger menu in the top right of the devices panel, by selecting any of your devices, then opening the burger menu and selecting the “Update Firmware” option.

What does a green flashing light mean?

A green flashing light with no buzzer noise indicates that your MOTE is running on battery power, is not in a alarm or fault state and connection to the cloud has been established.

What does a solid green light mean?

A solid green light with no buzzer noise indicates that your MOTE is running on external power, is not in a alarm or fault state and connection to the cloud has been established.

What does a flashing red light and beeping mean?

This means that your MOTE is in Alarm state, a High or Low Alarm on any channel has been triggered and has not yet been Muted or Reset.

What does a flashing red light and no beeping mean?

This means that your MOTE is in Alarm state - a High or Low Alarm on any channel has been triggered and has been muted. The alarm can be muted from the button or from the Cloud.

What does an orange flashing light and beeping mean?

If a device is flashing once every 5 seconds it means the device has a fault, if it is flashing 4 times in quick succession that means you could have a critical fault.  We advise for both of these to reset your device using the reset button. If the fault persists then please contact technical support.

What does a flashing orange light and no beeping mean?

This indicates that the device is in setup mode and awaiting a connection, this will have been caused by the setup button located in the battery compartment being pressed.

What does a flashing red and orange light and beeping mean?

This means that the device is in alarm and also has a fault. The alarm can be reset from the cloud, to fix the fault you may want to try resetting the device, if the fault persists please contact technical support.