Support - PanelPilot M Series

The screen on my SGD 24-M goes white when I try to upload an application to it. What can I do?

During the life cycle of our SGD products, there will be unavoidable changes to the display driver chips used in the screens. We always ensure that the latest applications can operate with all display types ever produced (i.e. “backwards compatible”). This means constantly updating the applications to read the driver type and alter display code accordingly.

The SGD 24 series has undergone such a change and to operate it, you need to download the latest version of your chosen configuration. This should happen automatically as you start Panel Pilot or when you click on “Check for updates” in the “Choose Meter Style” box. If this does not work, it might be that your connection to the server is being blocked by a firewall. To remedy this, you can try connecting via a proxy server. Click on File/Proxy Settings. If you still cannot get through, you can download the files directly. Click on the following link to download the .zip file:

Unzip the folder and copy the files into the Resources folder:-

For 32-bit machines: C:\Program Files\Lascar\Panel Pilot\Resources

For 64-bit machines: C:\Program Files (x86)\Lascar\Panel Pilot\Resources

Is the SGD 24/28/35-M waterproof?

Unfortunately not. Due to the nature of the display and touch screen, we would advise against using the display in a wet or overly humid environment. Instead, we would suggest using the SGD 24-M-IP as this offers a full IP67 rating.

Where can I find new meter configurations or upgrade to the latest version of software?

On the ‘Choose Meter Style’ page within the PanelPilot M software, there is a ‘Check for updates’ button. If you click on this button, the software will start to search for the latest meter configuration and software updates and notify you if there are new additions to download.

Can I add my company logo to the display?

Yes. When configuring your meter using the PanelPilot M software, the last set up stage will ask you whether or not you would like to add a company logo to the display. If you chose to do this, the company logo will be present on the display for the first few seconds when the display is powered up.

Can I dim the brightness on my PanelPilot?

Yes. Using the PanelPilot M software, there is an option at the end of the configuration stage to select the display brightness. Please note that once set, there is not currently a way to adjust the display brightness without reconfiguring your display.

I see that you have a temperature add on board for the PanelPilot M. Can I data log with this?

Unfortunately not. While we do have a configuration that will give you the live reading of the temperature (using the thermocouple add on board) the display does not support data logging. We would recommend using the EL-SGD 43-ATP instead.

I am looking for a configuration that is not listed in the PanelPilot software. Can you make one for me?

Certainly! Using our PanelPilot Custom Design service, we can make bespoke configurations that are tailored to your requirements. Please contact our sales team to find out more.